Built like it handles PHI — because it does.
Kaira runs the front office of real medical practices, so it is engineered to the standard that work demands: HIPAA-conscious architecture, encryption, scoped access, audit trails, and a human in the loop everywhere it matters.
Six commitments, in plain language.
BAA-ready
Kaira runs on HIPAA-eligible infrastructure under a Business Associate Agreement. BAA execution is part of onboarding, not an afterthought.
HIPAA-conscious architecture
Designed around the minimum-necessary principle: the agent sees the data a task requires, and every access is attributable to a person or process.
Encryption everywhere
PHI is encrypted in transit and at rest. Calls, messages, and case records are protected end to end across the platform.
Role-based access control
Staff see what their role needs — front desk, clinical, billing, and ownership each get scoped views and permissions.
Tamper-evident audit logs
Every AI action — calls answered, drafts written, records touched — lands in an append-only audit trail your compliance officer can actually read.
Self-hostable
For practices and groups that require it, Kaira can be deployed in your own environment, keeping PHI inside infrastructure you control.
We say “HIPAA-conscious” deliberately: HIPAA has no product certification, and we won’t pretend otherwise. Compliance documentation — architecture, BAA terms, and audit approach — is available during your demo.
Autonomy where it’s safe. Approval where it’s sensitive.
An agent that handles healthcare operations should know exactly where its authority ends. Kaira is designed with hard human gates:
- Clinical notes: the ambient scribe drafts — your providers review and file every note. Kaira never writes into the chart on its own.
- Attorney communication: status updates and records responses are drafted for staff approval before anything leaves the building.
- Patient messaging: consent-gated, opt-out aware, and anything sensitive is escalated to a human instead of auto-sent.
Security questions practices ask
Is it HIPAA compliant, and is our data safe?
Kaira is built HIPAA-conscious from the ground up: BAA-ready, with encryption in transit and at rest, role-based access controls, and full audit logs. For clinics that require it, Kaira can be self-hosted in your own environment. Compliance documentation is available during your demo.
Will it replace my front-desk staff?
No — it augments them. Kaira removes the repetitive, after-hours, and overflow calls that burn your team out and get missed at peak, so your staff focus on patients in the building. Anything sensitive — an upset caller, a clinical question — escalates to a human with full context. No caller ever gets trapped in a bot loop.
How fast can we go live?
Kaira is designed for fast onboarding. We load your clinic’s context — providers, schedules, locations, referral relationships, and protocols — and your team reviews everything the agent will say and do before it goes live. Most practices start in draft-and-approve mode and switch on automation workflow by workflow as they get comfortable.
Bring your compliance officer to the demo
We'll walk through the architecture, the BAA, the audit trail, and every human gate — with your specialty's workflows on screen.