One agent. The whole clinic.
Kaira isn’t a receptionist bot bolted to a scribe bolted to a case tracker. It’s a single agent with full clinic context — running the front office, the follow-ups, the paperwork, and the case communication that your EMR was never built to do.
Built in a working clinic, not a pitch deck
Every capability below runs in daily use at a multi-location Texas specialty practice — answering its phones, drafting its workers’-comp letters, tracking its PI caseload, and prepping its surgical patients. Kaira brings that same agent to your practice, configured to your workflows, alongside the EMR you already run.
A front desk that never closes
Kaira answers every call 24/7 in natural voice — English and Spanish, auto-detected — verifies the caller, handles refills, records requests and scheduling, and warm-transfers to the right office when a human is needed. Every AI call ends with a recap and a quality scorecard your team can review.
24/7 bilingual (EN/ES) AI phone receptionist
Caller verification and structured message intake
Warm transfer with full context — no caller ever re-explains
Keypad fallback for bad connections
Call recap + quality scorecard on every conversation
Patients kept on track, automatically
Appointment reminders that confirm or rebook, no-show risk scoring that flags who needs an extra nudge, recall outreach for lapsed patients, and post-visit follow-ups routed by sentiment — happy patients get a review prompt, unhappy ones get a same-day staff callback.
SMS reminders at 2 days, 1 day, and 2 hours before the visit
No-show risk scoring with proactive extra outreach
Recall and reactivation campaigns for lapsed patients
Sentiment-routed review requests and service recovery
Consent-gated messaging with opt-out handling built in
Notes drafted while you see the patient
An ambient scribe listens to the visit with medical-tuned transcription and speaker separation, then drafts a structured SOAP note for the provider to review and file. Pre-visit prep briefs give providers a per-patient summary before they walk in.
Ambient transcription tuned for medical vocabulary
Draft SOAP notes — the provider reviews and approves every note
Pre-visit chart-prep briefs for each scheduled patient
Plain-language discharge summaries, staff-reviewed before sending
The paperwork engine for WC and prior auth
Workers’-comp and prior-authorization work that eats staff days gets drafted in minutes: auth letters, appeals, letters of medical necessity, peer-to-peer prep, and payer-specific packet assembly — with lifecycle tracking from draft to decision.
Workers’-comp authorization letters and appeal drafting
Letters of medical necessity and peer-to-peer preparation
Denial-risk flagging before submission
ICD-10 specificity and CPT co-code suggestions
Prior-auth packet building with payer rules and status tracking
Every case tracked, every attorney answered
Built for personal injury from day one: cases tracked from first call to settlement-ready records, attorney emails classified and answered automatically, treatment gaps flagged before they hurt case value, and dormant patients swept back into care.
PI case tracking from intake to settlement-ready
Attorney email classification: referrals, records requests, status checks
Drafted attorney status updates — your team approves and sends
Treatment-gap and cadence monitoring across the caseload
Dormant-case sweeps and morning caseload briefings
Surgical patients guided end to end
For practices that operate: pre-op readiness checklists, day-of-surgery calls, patient education packets, and post-op tracking — so no surgical patient falls through the cracks between decision and recovery.
Pre-op readiness tracking and checklists
Day-of-surgery confirmation calls
Patient education packets per procedure
Post-op follow-up and interim check-ins by SMS or phone
Ask your practice anything
A natural-language command bar for staff: caseload questions, per-patient dossiers, practice KPIs, and a daily operations digest — answers drawn from your practice’s own data, not a dashboard you have to build.
Natural-language questions over caseload and operations
Per-patient dossiers assembled on demand
Daily ops digest and morning briefing
PDF form filling for records releases and intake paperwork
HIPAA-conscious from the first line of code
Kaira runs on HIPAA-eligible infrastructure under a Business Associate Agreement, with encryption in transit and at rest, role-based access controls, consent-gated patient messaging, and tamper-evident audit logging. Humans stay in the loop where it matters: clinical notes, attorney communication, and anything patient-facing that’s sensitive is drafted for your team’s approval — not fired blind. Compliance documentation is available during your demo.
Platform questions, answered
Will it replace my front-desk staff?
No — it augments them. Kaira removes the repetitive, after-hours, and overflow calls that burn your team out and get missed at peak, so your staff focus on patients in the building. Anything sensitive — an upset caller, a clinical question — escalates to a human with full context. No caller ever gets trapped in a bot loop.
Is it HIPAA compliant, and is our data safe?
Kaira is built HIPAA-conscious from the ground up: BAA-ready, SOC 2 (Type II) as a target, encryption in transit and at rest, role-based access controls, and full audit logs. For clinics that require it, Kaira can be self-hosted in your own environment. Compliance documentation is available during your demo.
Does it work with our EHR / PMS?
Yes — no rip-and-replace. Kaira is built to fit your existing EHR/PMS rather than force you onto a new system of record. Your software stays the source of truth; Kaira handles the calls, scheduling, intake, reminders, and case follow-through on top of it. Tell us what you run during the demo and we’ll walk through exactly how it fits.
How fast can we go live?
Kaira is designed for fast onboarding. We load your clinic’s context — providers, schedules, locations, referral relationships, and protocols — and your team reviews everything the agent will say and do before it goes live. Most practices start in draft-and-approve mode and switch on automation workflow by workflow as they get comfortable.
See the whole agent on one call
A 30-minute walkthrough with your specialty, your call volume, and your workflows — not a canned video.